Shipping policy

Shipping and Delivery Policy

Delivery area

We sell and deliver exclusively to customer addresses within the United Kingdom.

Dispatch origin and carrier

All Lumeford products are manufactured in France and our stock is held in France. Every order is prepared and dispatched from France using DHL Express.

Shipping cost and import charges

Standard delivery is free on all United Kingdom orders. Lumeford handles the export and import formalities and any applicable customs duties or import charges. Customers will not be asked to pay additional customs, duty or import fees when the order is delivered.

Order processing

Orders are normally processed within 1 to 2 business days, Monday to Friday. The daily order cut-off time is 11:59 PM, London time. Orders placed after the cut-off, at weekends or on public holidays are processed on the next business day.

Transit and total delivery time

DHL Express transit after dispatch normally takes 1 to 3 business days, Monday to Friday. The total estimated delivery time is therefore 2 to 5 business days from order placement.

Delivery times are estimates. They may be affected by carrier disruption, public holidays, customs checks, incomplete addresses or events outside our reasonable control. If a material delay occurs, we will contact you using the details supplied with your order.

Order tracking

Tracking information is emailed after dispatch. You can also visit our Track Your Order page.

Delivery address

Please check that your delivery address is complete and accurate before placing your order. Contact us as soon as possible if a correction is required. We cannot guarantee that an address can be changed after dispatch.

Contact

For delivery questions, email hello@lumeford.co.uk or call +33 6 05 62 96 17. Lumeford is operated by HANNOU ALI, SIRET 925 132 060 00011, 9 Allée du Béguinage, 59118 Wambrechies, France.

Lost or damaged parcels

If DHL tracking has not updated for an unusual period, shows the parcel as delivered when you have not received it, or the parcel arrives damaged, contact hello@lumeford.co.uk as soon as possible with your order number. For damage, include photographs of the parcel, packaging and product where possible. We will open an investigation with DHL Express and arrange the appropriate replacement, repair or refund in accordance with your statutory rights.

Last updated: 1 September 2026.