Shipping policy

Last updated: 18 August 2026

Where we deliver

Lumeford currently delivers only to addresses in the United Kingdom. We do not accept orders for delivery outside the UK.

Order processing

Orders are normally processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an order confirmation by email and a dispatch confirmation when your order leaves our fulfilment network.

Transit and total delivery estimate

Standard transit normally takes 5–9 business days after dispatch. The total estimated time from order placement to delivery is therefore 6–12 business days. These are estimates, not guaranteed delivery dates. If an exceptional delay occurs, we will contact you.

Shipping cost

Standard delivery to the United Kingdom is free. Any available delivery charge is shown clearly before payment.

Tracking and split deliveries

Tracking details are emailed when available. Items from the same order may arrive separately; you will not be charged extra for split deliveries.

Address changes and failed delivery

Contact us as soon as possible if the delivery address is incorrect. We cannot guarantee an address change after processing has started. Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address, refusal or repeated failed delivery may be deducted from a refund where legally permitted.

Damage, loss or significant delay

Inspect the parcel on arrival and contact us promptly if it is damaged, incomplete or appears lost. Please include your order number and photographs where relevant. Your statutory rights are not affected. Unless a different period has been expressly agreed, goods will be delivered within 30 days.