Frequently Asked Questions

Who makes Lumeford products?

Lumeford products are our own creations. They are designed and manufactured in France under the Lumeford brand.

Where are orders dispatched from?

Our stock is held in France. Every United Kingdom order is prepared and dispatched from France.

Where do you deliver?

We sell and deliver exclusively to customer addresses within the United Kingdom.

Which carrier do you use?

Orders are shipped from France with DHL Express.

How long does delivery take?

Orders are processed within 1 to 2 business days, Monday to Friday. DHL Express transit normally takes 1 to 3 business days, Monday to Friday, giving a total estimated delivery time of 2 to 5 business days.

How much is delivery?

Standard delivery is free on all United Kingdom orders.

Will I have to pay customs or import charges?

No. Lumeford handles the export and import formalities and any applicable customs or import charges. You will not be asked to pay additional customs or import fees when your order is delivered.

How can I track my order?

Tracking details are emailed after dispatch. You can also use our Track Your Order page.

Can I return or exchange an item?

Yes. We accept returns for defective and non-defective products and offer exchanges in accordance with our Returns and Refunds Policy. Eligible products must be new and unused. Accepted returns are free: we provide a prepaid label and charge no restocking fee.

How can I contact Lumeford?

Email hello@lumeford.co.uk, call +33 6 05 62 96 17, or use our contact form. Customer support is available Monday to Friday, from 8:00 AM to 6:00 PM (UK time). We aim to reply within 24 to 48 business hours.