Refund policy

Returns and Refunds Policy

This policy applies to orders delivered within the United Kingdom and complements your statutory consumer rights.

14-day return and cancellation period

You may tell us that you wish to cancel or return your order within 14 calendar days after receiving the goods, without giving a reason. After notifying us, you have a further 14 calendar days to send the goods back.

Products accepted for return

Yes, we accept returns for both defective and non-defective products.

Non-defective products must be new, unused and in a resaleable condition, with tags and original packaging where applicable. You may inspect an item as you would in a shop; we may make a lawful deduction if handling beyond what is necessary reduces its value.

Free returns

Return shipping is free for accepted returns. We provide a prepaid return label to download and print. We do not charge return shipping fees or restocking fees.

How to return an item

Contact us first at hello@lumeford.co.uk and include your order number and the item you wish to return. After approval, we will send your prepaid label and postal instructions. Returns are accepted by post only.

Return address: Lumeford – HANNOU ALI (ALI HANNOU), 9 Allée du Béguinage, 59118 Wambrechies, France.

Keep your proof of postage until your return has been completed. Items sent without a prior return request may not be identifiable.

Exchanges

Yes, we accept exchanges. Contact hello@lumeford.co.uk within 14 calendar days after delivery before sending anything. We will provide a free prepaid return label and confirm the replacement item, subject to availability. If the requested replacement is unavailable, we will issue a refund.

Damaged, defective or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, materially misdescribed or incorrect, contact hello@lumeford.co.uk promptly with your order number, a description and photographs where possible. We will provide a free return and an appropriate repair, replacement or refund in accordance with your statutory rights.

Exceptions

Change-of-mind cancellation rights may not apply to goods made to your specifications, clearly personalised goods, sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed, and other items excluded by applicable law. This does not limit your rights where goods are faulty or not as described.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 calendar days after we receive the returned goods or acceptable proof that they have been sent, and always within the applicable statutory deadline. No refund-processing fee is charged.

Where required for a valid cancellation, we also refund the standard outbound delivery charge paid by you. Your bank or payment provider may take additional time to display the refund.

Contact us

You can contact us through our contact form or by:

Email: hello@lumeford.co.uk
Telephone: +33 6 05 62 96 17

Monday to Friday, 8:00 AM to 6:00 PM. We aim to reply within 24 to 48 business hours.

Legal references

The 14-day cancellation process described above reflects Articles L221-18 and L221-23 of the French Consumer Code, including the consumer's right to inspect the goods and responsibility for any diminished value caused by handling beyond what is necessary. United Kingdom customers also retain all mandatory rights available under applicable UK consumer law.

Last updated: 1 September 2026.

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Lumeford – HANNOU ALI (ALI HANNOU), 9 Allée du Béguinage, 59118 Wambrechies, France. Email: hello@lumeford.co.uk

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods ordered: ______________________________
Order number: ______________________________
Ordered on / received on: ____________________
Name of consumer(s): ________________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if submitted on paper): __________________
Date: __________________